c44 Privacy Policy

1. Who We Are and How to Contact Us

This Privacy Policy applies to the c44 platform, accessible at https://c44.asia, and all associated services offered under the c44 brand (collectively, "c44", "we", "us", or "our"). c44 is the data controller responsible for your personal information collected through the Platform.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your data is being handled, please contact c44 support via the email address displayed in the footer of this website. Please include "Privacy Request" in the subject line and your registered account email address in the body of your message.

2. What Personal Data We Collect

c44 collects the following categories of personal data, depending on how you interact with the Platform:

• Identity Data: Full name, date of birth, gender, copies of government-issued identification documents (where verification is required).
• Contact Data: Email address, Pakistani mobile phone number, residential address (city, province, postal code).
• Account Data: Username, account ID, registration date, account preferences, responsible gaming settings.
• Financial Data: PKR transaction history, deposit and withdrawal records, payment method identifiers (e.g. JazzCash account reference, bank account last digits). c44 does not store full bank account numbers or card numbers.
• Transaction Data: Details of betting activity, game session data, win/loss records, bonus usage history.
• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, time zone, referring URLs.
• Usage Data: Pages visited on c44, features accessed, time spent on the Platform, game titles loaded, navigation paths.
• Communications Data: Records of any correspondence between you and c44 support, including chat logs and email exchanges.

3. How We Collect Your Data

c44 collects personal data through the following means:

• Directly from you — at registration, when you update your account, when you contact support, or when you complete identity verification.
• Automatically — through the Platform's technical infrastructure, including server logs, session tracking, and cookie technologies, when you access the c44 website or mobile interface.
• From third parties — from payment processors (e.g. JazzCash, Easypaisa, HBL) when processing your transactions, from identity verification providers, and from fraud prevention and anti-money laundering services where applicable.

4. Legal Bases for Processing

c44 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your c44 account, process transactions, and deliver the Platform's services to you.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements, and other applicable regulatory obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming programme operation, and improvement of the Platform — where these interests are not overridden by your rights and interests.
• Consent: Where c44 relies on your consent for a specific processing activity (such as optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

c44 uses your personal data for the following purposes:

• To create, manage, and operate your c44 Account
• To process deposits, withdrawals, and other financial transactions in PKR
• To verify your identity and age as required by applicable regulations and platform policy
• To detect and prevent fraud, money laundering, and other prohibited conduct
• To administer the c44 responsible gaming programme, including enforcing deposit limits, cooling-off periods, and self-exclusion requests
• To respond to your support queries, complaints, and data rights requests
• To send transactional communications (account notifications, withdrawal confirmations, security alerts) — these are not optional as they are necessary for account operation
• To send promotional communications where you have opted in and not subsequently opted out
• To analyse Platform usage patterns and improve c44's products and services
• To comply with applicable legal and regulatory obligations

6. Sharing Your Personal Data

c44 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers, to process deposits and withdrawals.
• Identity verification providers: Third-party services used to verify your identity and age where required.
• Fraud prevention and AML services: Services used to detect fraudulent activity and comply with anti-money laundering obligations.
• Game software providers: Third-party game studios and RNG providers whose games are offered on the c44 Platform, to the extent their software processes session data.
• Legal and regulatory authorities: Where c44 is required by law to disclose information — for example, in response to a lawful request from Pakistani law enforcement or financial intelligence authorities.
• Professional advisers: Legal counsel, auditors, and accountants under strict confidentiality obligations.

All third-party processors engaged by c44 are required to handle your personal data in a manner consistent with this Privacy Policy and applicable data protection standards.

7. International Data Transfers

As an online platform, c44 may process or store some of your data on servers or through service providers located outside Pakistan. Where such transfers occur, c44 takes appropriate steps to ensure that adequate safeguards are in place to protect your data, including the use of contractual data protection clauses with relevant third parties. By using the c44 Platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside your country of residence.

8. Data Retention

c44 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate business purposes, including:

• Transaction records and identity verification data: typically retained for a minimum of 5 years after account closure, in accordance with anti-money laundering regulatory requirements.
• Responsible gaming records (including self-exclusion history): retained for the duration reasonably necessary to prevent re-registration and enforce exclusion periods.
• Support communications: retained for a minimum of 2 years from the date of the last communication.
• Technical and usage logs: typically retained for up to 12 months from collection.

After the applicable retention period, data is securely deleted or anonymised.

9. Cookies and Tracking Technologies

c44 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, and analyse usage. The types of cookies used on c44 include:

• Essential cookies: Required for core Platform functionality including session management and account authentication. These cannot be disabled without disrupting your use of c44.
• Analytical cookies: Used to understand how users interact with the Platform, which pages are visited most frequently, and where users encounter difficulties. This data is used in aggregate form to improve c44.
• Preference cookies: Store your Platform preferences such as language, display settings, and responsible gaming tool configurations.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from using the c44 Platform. Disabling analytical cookies will not prevent you from using the Platform but will limit c44's ability to improve the user experience.

10. Security of Your Data

c44 implements technical and organisational security measures appropriate to the sensitivity of the data held, including SSL/TLS encryption on all data transmissions, one-way hashing of passwords, access controls limiting which c44 personnel can access personal data, and monitoring for unauthorised access attempts.

No internet transmission is entirely risk-free. While c44 takes security seriously, we cannot guarantee absolute security of data transmitted to the Platform. You are responsible for maintaining the security of your own device and c44 login credentials. If you suspect your account has been compromised, contact c44 support immediately and change your password.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by c44:

• Right of access: Request a copy of the personal data c44 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing: Request that c44 limits how it uses your data in certain circumstances.
• Right to data portability: Request a machine-readable copy of data you have provided to c44, where technically feasible.
• Right to object: Object to processing based on legitimate interests, particularly in relation to direct marketing.
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time (without affecting prior processing).

To exercise any of these rights, contact c44 support via the email in the footer. c44 aims to respond to all data rights requests within 30 days. Some requests may take longer where the subject matter is complex or where c44 receives a high volume of requests; we will notify you if an extension is needed.

12. Children and Underage Users

The c44 Platform is strictly for users aged 18 and over. c44 does not knowingly collect personal data from individuals under the age of 18. If c44 becomes aware that a minor has registered an account, the account will be closed and all personal data deleted or returned as appropriate. If you are a parent or guardian and believe your child has accessed c44, please contact support immediately.

13. Changes to This Privacy Policy

c44 may update this Privacy Policy from time to time to reflect changes in data practices, platform functionality, or applicable law. The "Last updated" date at the top of this policy will be revised accordingly. Material changes will be communicated to registered users via email or in-platform notification. Continued use of c44 following the effective date of any update constitutes acceptance of the revised policy. If you do not accept the revised policy, you should cease using the Platform and close your account.

14. Contact and Complaints

For any privacy-related queries, data rights requests, or complaints, please contact c44 support at the email address shown in the footer of this page. Please include "Privacy" in your subject line. c44 will handle all privacy enquiries in English and aims to respond within 5 business days for general queries and within 30 days for formal data rights requests.

If you are not satisfied with c44's response to a privacy complaint, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction. Pakistani users may consider relevant national data protection and consumer protection bodies for guidance on available escalation routes.